Terms and Conditions & Privacy Policy
Service Scope
Shine Clean Ltd provides professional cleaning services focused on move-in and move-out cleaning, commercial spaces, office environments, and clinical facilities in Red Deer and surrounding areas. All services are performed by trained professionals following consistent standards to ensure reliable, high-quality results.
Booking & Cancellations
Appointments must be scheduled in advance. For move-in and move-out services, any changes or cancellations require at least 24 hours’ notice.
For ongoing commercial or office cleaning services, cancellations or service terminations require a minimum of 30 days’ written notice.
Liability
Shine Clean Ltd operates with care and attention to detail. However, we are not responsible for pre-existing damage, normal wear and tear, or items not disclosed prior to service.
We maintain appropriate insurance coverage for verified incidents directly resulting from our services.
Payment Terms
Payment is due upon completion of service unless otherwise agreed in writing. We maintain clear and transparent billing practices for all services provided.
Late or outstanding payments may be subject to additional charges in accordance with agreed service terms.
Privacy Policy
Shine Clean Ltd respects your privacy and is committed to protecting your personal information. We collect only the information necessary to provide and manage our services.
We do not sell or share personal information with third parties. All information is handled securely and in accordance with standard data protection practices.
Access & Preparation
Clients are responsible for ensuring access to the property at the scheduled time. Any specific requirements or conditions should be communicated in advance to ensure efficient service delivery.
Data Protection
We take reasonable steps to ensure that your personal information is accurate, secure, and protected from unauthorized access. Access to personal data is limited to authorized personnel only.
Policy Updates
Shine Clean Ltd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operations or applicable regulations. Any updates will be posted on this page, and users are encouraged to review this policy periodically. Continued use of our services signifies acceptance of any changes.